Support Policy
All our standard products, both, hard- and software are licensed for lifetime. Product owner do not have limitations on how to proceed with the goods, you may commit them to third parties without limitations.
Service Contracts
A service contract relates to telos hardware product purchased, it lasts at least 12 months. It includes
- free usage of all software released
- free email and phone support
After the end of the contract you may of course continue using your software. However you will not benefit from software released later on.
Check our download pages for updates.
Initial Service Contracts
With each purchase you get a free service contract for the hardware in charge. This contract is valid 12 months. So you will benefit from our service and coming software releases for one year for free.
This is an important issue since telos is extending the software capabilities on a regular base.
Extending Service Contracts
With the end of a service contract you may consider extending the service period to benefit from the additional capabilities of coming release or make use of our support.
The price depends on the product and the enabled options.
Service Contract Extension Prices
| Connii MM/ Connii MM 2.0 | 50 Euro |
| Tracii XL/XL 2.0 | 195 Euro |
| Tracii XL/ XL 2.0 Option: Analog | 200 Euro |
| Tracii XL/XL 2.0 Option: High Speed | 120 Euro |
| Tracii XL/XL 2.0 Option: Labview | 50 Euro |
| Tracii XL/XL 2.0 Option: Tracer | 290 Euro |
| telos I2C Negative Tester | 290 Euro |
The figures are for an extension of the service contract by one year.
Discounts
In case you extend the service contracts for more than one year, you will get a discount
two years – 10%
three years – 20%
four years – 30%
If a service contract is extended after its expiration date, the start of the new contract is one day after the end of the last one. For products having several options enabled please add the respective values.
Fair Price Guarantee
Whenever you are updating your service contract, you will never pay more than 50 percent of the initial product price excluding discounts. However, this is limited to get a service contract running up to your purchasing date.
Ordering
Please be so kind to send us the serial number of the unit you want to extend the service contract for.